Many people rely on their BlackBerry device to provide data and email services on the go. However, if email services fail, critical information or emails may not get through to the user. Unfortunately for the user, it is not always possible to tell when data services have gone down.

RIM should automate a process by which an SMS is sent to data users (because when data/email fails SMS almost always still works) letting the user know that the email/data service is down, and to check the website, etc for updates. This way if a user is expecting an important email, for example, they can make arrangements to get information from another source.